Refund Policy

We strive to ensure that all products delivered to our customers meet our quality standards. However, we understand that there may be occasions when you are not fully satisfied with your order.

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1. Returns & Refunds

Returns and refunds may be considered on a case-by-case basis, depending on the nature of the product, its condition, and the circumstances of the request.

As groceries include perishable and non-perishable items, return eligibility may vary based on product type.

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2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact our customer support team as soon as reasonably possible after delivery.

We may request photographs, order details, or other relevant information to review the concern and determine an appropriate resolution.

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3. Perishable Products

Due to the nature of fresh produce, dairy products, frozen foods, and other perishable goods, returns may be subject to additional conditions relating to product quality, storage, and handling.

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4. Order Cancellations

Cancellation requests may be accommodated depending on the order status and whether processing or dispatch has commenced.

Once an order has been dispatched, cancellation may not always be possible.

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5. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another suitable method, as applicable.

Refund processing times may vary depending on the payment provider, bank, and nature of the transaction.

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6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, perishability, or other product-specific considerations, except where required by applicable law.

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7. Policy Updates

We reserve the right to review and update this policy from time to time. Any changes will be reflected on this page.

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8. Contact Us

For any concerns regarding returns, refunds, or cancellations, please contact our customer support team through the contact details provided on our website.

All requests will be reviewed fairly in accordance with our policies and applicable consumer protection laws.